Intake staff
- Fax, email, and upload land in one queue.
- The missing fact is named in plain language on the same case.
- Staff can see who should follow up.
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Features
The same order, a different view for each role.
Each role sees the same order. Intake, authorization, and scheduling stay distinct, and a person still clears the patient.
Authorization coordinators
- Authorization is separate from a missing fact.
- Status and the validity window stay on the case.
- Denials and peer-to-peer work stay with a person.
Schedulers
- Eligible openings appear on the staff schedule.
- The patient confirms a time before it is booked.
- A time outside the authorization window cannot be confirmed.
Patients
- The phone shows the site, the exam, the date, and the time.
- Choosing a time is not a booking until they confirm it.
- A person at the center is the contact if they need help.
Referring physicians
- The same case can show received, missing, and booked.
- The ordering office stays in the story of the order.
Administrators
- An attention board shows what needs a person.
- A suggested follow-up is a prompt, not a saved assignment.
Technologists
- Screening answers, when collected, are for a person to review.
- The software does not clear the patient.
- A signed questionnaire is not a clearance.
A signature is not a clearance
A signed form records that a person signed. A technologist still reviews screening answers and decides whether the patient may be examined.